Real people.
Real replies.

No support tickets · no bots · we answer

Hearby is a small team. Every email here lands in a human inbox. You’ll hear back within 24 hours on weekdays.

Pick a channel

Each inbox routes to a different person. Send to the closest fit and you’ll get a faster, sharper reply.

PRODUCT · BILLING

support@hearby.co

Bugs, billing, trial cancellation, refund requests, “how do I…” — anything about using the app.

Median · 6 hours

PRIVACY · GDPR · CCPA

privacy@hearby.co

Access, deletion, export, correction. We respond within 7 days max, usually next-business-day.

Max · 7 days

SECURITY · BUG BOUNTY

Reproducible vulnerabilities only. Bounty $250–$5,000 depending on severity.

Initial · 24 hours

LEGAL · TERMS

legal@hearby.co

Subpoenas, DMCA, terms questions, B2B agreements.

Within · 3 business days

PRESS · INTERVIEWS

press@hearby.co

Or go straight to the press page for the kit. Founder reachable.

Within · 24 hours

PARTNERSHIPS · API

hello@hearby.co

Sales teams, sports broadcasters, public-speaking coaches, language-learning — start here.

Within · 2 business days

FOUNDER DIRECT

hudson@hearby.co

Anything weird, important, or that doesn’t fit a category. One person, so the slowest channel.

Within · 24–48 hours

STATUS PAGE

status.hearby.co

Live system status. Incident history. Subscribe for material outage emails.

Public · real-time

Gold Coast, Queensland, Australia (UTC+10). Most emails respond fastest 8am–8pm AEST.

Public status · status.hearby.co